The Microsoft 365 commercial support team helps customers resolve issues and get the most out of their purchase. They provide support from pre-sales to deployment, usage, billing and break-fix support. The team also works to improve Microsoft 365 support services to reduce issues and resolve them faster.
Today, we’re focusing on Exchange Online Protection (EOP) and Microsoft Defender for Office 365 (MDO). These services offer layers of email security with various threat policies. Organizations can choose preset policies or customize them for different users, groups, and domains.
To help with policy management, we’ve introduced two new tools. The Email Threat Policy Diagnostic tool helps administrators quickly diagnose policy issues by providing the Network Message ID and recipient address. Another tool, the Threat Policy Checker PowerShell Script, helps identify and resolve policy inconsistencies without the need for a specific Network Message ID.
These tools can help you troubleshoot issues related to email protection policies and ensure they apply as intended. For more information and to access these tools, visit the provided links and engage with Microsoft experts in the Defender for Office 365 forum.
Overall, the Microsoft support team is dedicated to helping customers succeed with their Microsoft 365 services and continuously improving support services for a better experience.
