External users may be unable to access SharePoint Online sites and OneDrive for Business content

Title: External users may be unable to access SharePoint Online sites and OneDrive for Business content

User impact: External users may be unable to access SharePoint Online sites and OneDrive for Business content.

More info: External users may be unable to access shared files and content and are receiving error messages such as: “Something went wrong. We’re sorry, sign-in isn’t working right now. But we’re on it! Please try again later.”

Current status: We’re monitoring the deployment of the fix to the affected environments, and we continue to anticipate that the issue will be fully resolved by Wednesday, September 13, 2023. Users will begin to experience incremental improvement as the deployment progresses.

Start Time: Monday, June 19, 2023, at 12:00 AM UTC

Scope of impact: This issue may impact any external users who are attempting to access shared SharePoint Online sites and OneDrive for Business content.

Preliminary root cause: A recent code change resulted in impact, causing external users to receive error messages when attempting to access SharePoint Online sites and OneDrive for Business content.

Next update by: Wednesday, September 13, 2023, at 7:30 PM UTC