Updated September 12, 2023: We have made the decision to not proceed with this rollout at this time. We will communicate via Message center when we are ready to proceed. We apologize for any inconvenience.
The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.
Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.
Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.
This message is associated with Microsoft 365 Roadmap ID 122395
[When this will happen:]
We will communicate via Message center when we are ready to proceed.
[How this will affect your organization:]
With Teams premium license, users can use queue view to manage their appointments and communicate with customers prior to the meeting.
[What you need to do to prepare:]
• Add virtual appointments app to Teams left rail so users can access the app with ease.
• Communicate to users how to utilize queue view to efficiently manage their scheduled and On-demand appointments from a single location. Learn more about Queue view in Virtual appointments app
• Learn more about Teams Premium
