Users may experience high latency when interacting with the Microsoft Purview Data Loss Prevention service

Title: Users may experience high latency when interacting with the Microsoft Purview Data Loss Prevention service

User impact: Users may have experienced high latency when interacting with the Data Loss Prevention service.

More info: Users who interacted with the Microsoft Purview Insider Risk Management would have also experienced high latency.

Final status: The component of our network authentication that was misconfigured has been repaired, and we’ve confirmed through telemetry that the Microsoft Defender for Endpoint service is healthy and running as expected. Users should no longer experience high latency when interacting with the Data Loss Prevention or the Insider Risk Management services.

Scope of impact: This issue impacted Microsoft users who attempted to interact with the Data Loss Prevention or the Insider Risk Management services.

Start time: Wednesday, September 27, 2023, at 5:00 AM UTC

End time: Wednesday, September 27, 2023, at 7:19 PM UTC

Root cause: A component of our network authentication that facilitated telemetry data for Microsoft Defender for Endpoint was misconfigured, which caused impact.

Next steps:
– We’re reviewing the misconfigured component of our Microsoft Defender for Endpoint service to understand how this happened, to prevent similar problems from occurring in the future.

This is the final update for the event.