Users can’t see channels in the Microsoft Teams mobile app

Title: Users can’t see channels in the Microsoft Teams mobile app

User impact: Users can’t see channels in the Microsoft Teams mobile app.

More info: Users who have access to the Microsoft Teams desktop or web apps may be able to see the affected channels through those connection methods.

Current status: We’ve identified that a property necessary for visibly presenting channels to user in the Microsoft Teams mobile app was likely either removed or altered in a recent update, resulting in impact. We’re developing a fix that we expect will resolve this issue. Once development and testing have completed, we’ll provide an expected timeline to deploying this fix as one becomes available.

Scope of impact: Users serviced by the affected infrastructure attempting to utilize the Microsoft Teams mobile app are impacted.

Root cause: A property necessary for visibly presenting channels to users in the Microsoft Teams mobile app was likely either removed or altered in a recent update, resulting in impact.

Next update by: Friday, September 29, 2023, at 12:00 AM UTC