Some users can’t see channels in the Microsoft Teams mobile app

Title: Some users can’t see channels in the Microsoft Teams mobile app

User impact: Users can’t see channels in the Microsoft Teams mobile app.

More info: Users who have access to the Microsoft Teams desktop or web apps may be able to see the affected channels through those connection methods. Impact appears primarily limited to users on iOS devices.

Current status: We’re continuing to develop a fix to address the underlying issue, and aim to confirm a timeline for its completion by our next scheduled communications update.

Scope of impact: Users serviced by the affected infrastructure attempting to utilize the Microsoft Teams mobile app are impacted.

Root cause: Some metadata necessary for visibly presenting channels to users in the Microsoft Teams mobile app was altered by a recent update, resulting in impact.

Next update by: Friday, September 29, 2023, at 9:00 PM UTC