Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area (EEA) and Switzerland may see that Microsoft Teams isn’t installed.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We’ve identified an issue where Microsoft Teams isn’t installed in new deployments of Microsoft 365 in the European Economic Area and Switzerland. We’re developing an update for the Microsoft 365 Apps installer that will include Microsoft Teams for organizations that have a Microsoft Teams service plan in the affected regions. We anticipate the issue will be resolved by November 14, 2023. At our next communication update, we’ll let you know about our progress developing the fix for the Microsoft 365 Apps installer.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Next update by: Thursday, October 5, 2023, at 10:00 PM UTC
