Users may be unable to download multiple files at once when downloading from the Files tab of Microsoft Teams channels

Title: Users may be unable to download multiple files at once when downloading from the Files tab of Microsoft Teams channels

User impact: Users were unable to download multiple files at once when downloading from the Files tab of Microsoft Teams channels.

Final status: After deploying the fix, we closely observed the service and, in light of our observations and feedback from affected users, we can affirm that the issue has been successfully resolved.

Scope of impact: The problem may have impacted users attempting to download multiple files at once when using the Files tab of Microsoft Teams channels.

Start time: Friday, September 1, 2023, at 8:37 AM UTC

End time: Thursday, September 28, 2023, at 2:00 AM UTC

Root cause: A recent code change, intended to improve file downloading in Microsoft Teams, contained a code issue that was causing the impact.

Next steps:
– We’re investigating how the recent code change, intended to improve file downloading in Microsoft Teams, contained a code issue to prevent this problem from happening again.

This is the final update for the event.