Some admins may be unable to view the Operator list in the Microsoft Teams admin center and receive an error message

Title: Some admins may be unable to view the Operator list in the Microsoft Teams admin center and receive an error message

User impact: Admins may have been unable to view the Operator list in the Microsoft Teams admin center and received an error message.

More info: Admins may have seen the following error message when trying to view the Operator list, “We can’t get the available operators right now. Try again.”

Final status: We’ve determined that a recent service update introduced a compatibility issue that was preventing admins from viewing the Operator list as expected in the Microsoft Teams admin center. We’ve reverted the offending update and confirmed with monitoring telemetry that the service is restored.

Scope of impact: Some admins who were attempting to view the Operator list in the Microsoft Teams admin center were impacted.

Start time: Thursday, September 28, 2023, at 6:00 PM UTC

End time: Friday, September 29, 2023, at 9:36 PM UTC

Root cause: A recent service update introduced a compatibility issue that was preventing admins from viewing the Operator list as expected in the Microsoft Teams admin center.

Next steps:
– We’re further reviewing the service update to understand how the compatibility issue was introduced, and to understand what prevented the issue from being detected in our update testing and validation procedures, which will allow us to prevent similar issues in future updates.

This is the final update for the event.