Users’ replies to messages with classifications in Outlook on the web fail to send with an error

Title: Users’ replies to messages with classifications in Outlook on the web fail to send with an error

User impact: Users’ replies to messages with classifications in Outlook on the web fail to send with an error.

More info: The error states “Please try again later.”

Users can utilize the Outlook desktop client to reply to messages with classifications successfully.

Current status: We’re working to develop a code change to address the underlying issue and resolve the impact. We’re aiming to confirm a timeline for its deployment by our next scheduled communications update.

Scope of impact: Some users attempting to replying to messages with classifications in Outlook on the web are impacted.

Start time: Wednesday, September 20, 2023, at 12:00 AM UTC

Root cause: A recent update to Outlook on the web contains a code conflict that’s preventing some users from replying to messages with classifications as expected.

Next update by: Monday, October 2, 2023, at 8:30 PM UTC