Title: Some users may not see channels in the Microsoft Teams mobile app
User impact: Users may not have seen channels in the Microsoft Teams mobile app
More info: Users who had access to the Microsoft Teams desktop or web apps may have been able to see the affected channels through those connection methods. Impact was primarily limited to users on iOS devices.
Final status: We’ve confirmed that the fix deployment is complete, and our telemetry indicates that this issue is resolved.
Scope of impact: Users serviced by the affected infrastructure attempting to utilize the Microsoft Teams mobile app may have been impacted.
Start time: Sunday, September 24, 2023, at 6:59 PM UTC
End time: Friday, September 29, 2023, at 7:00 AM UTC
Root cause: Some metadata necessary for visibly presenting channels to users in the Microsoft Teams mobile app was altered by a recent update, resulting in impact.
Next steps:
– We’re reviewing our validation and update procedures to detect and prevent issues like this prior to deployment in the future.
This is the final update for the event.
