Title: Admins may receive delayed Insider Risk reports for guest users within the Exchange admin center (EAC)
User impact: Admins may have received delayed Insider Risk reports for guest users within the EAC.
More info: The affected reporting may have been delayed by several days.
Final status: Our REST and Fiddler trace analysis has isolated a code regression was introduced by a recent change that intended to add a new code path and better modernize REST connection methods, which was delaying the delivery of Insider Risk reports for guest users within the EAC. After deploying a fix that reverted the offending change, our internal telemetry confirmed that impact had been remediated.
Scope of impact: This issue may have affected any admin expecting Insider Risk reports.
Start time: Tuesday, September 19, 2023, at 12:00 PM UTC
End time: Tuesday, September 26, 2023, at 2:00 AM UTC
Root cause: A service update that was intending to add a new code path and better modernize REST connection methods introduced an impacting code regression.
Next steps:
– We’re further analyzing the offending service change and the introduced regression so we can help isolate and identify similar problems during our testing and validation processes and before they result in impact.
This is the final update for this event.
