Title: Users with automated syncing enabled in OneDrive for Business may see duplicate shortcut icons on their Windows desktop
User impact: Users with auto-sync enabled in OneDrive for Business may have seen duplicate shortcut icons on their Windows desktop.
More info: Other non-Windows operating systems and devices are unaffected.
Final status: We’ve deployed a fix to address this issue and recommended that affected users update to the latest version of Microsoft Edge (version 118 or newer) and then select and delete the duplicate shortcuts to fully remediate the issue. In the event impact persists, please contact one of our support representatives so we can continue our investigation into the problem.
Scope of impact: Some users with automated syncing enabled in OneDrive for Business may have been impacted.
Start time: Tuesday, September 12, 2023, at 12:00 AM UTC
End time: Thursday, October 19, 2023, at 12:00 AM UTC
Root cause: An update to the Microsoft Edge browser introduced a code issue that was causing Microsoft Edge desktop shortcuts to duplicate when an automated sync with OneDrive for Business occurred, leading to impact.
Next steps:
– We’re reviewing the impacting update in greater detail to fully understand how the changes made caused the duplicating icon impact and how we can avoid similar issues in future updates.
This is the final update for the event.
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