Title: Some users may have been unable to enable transcription or start recording within Microsoft Teams meetings
User impact: Users may have been unable to enable transcription or start recording within Microsoft Teams meetings.
Final status: We’ve confirmed that the issue is remediated after an extensive period of monitoring the service.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure.
Start time: Friday, October 20, 2023, at 11:00 AM UTC
End time: Friday, October 20, 2023, at 12:30 PM UTC
Root cause: A configuration change, applied to a section of infrastructure that enables transcriptions and recordings within Microsoft Teams meetings, caused impact to occur.
Next steps:
– We’re reviewing our configuration update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.
