Title: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices
User impact: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices.
More info: All types of certified Android devices are affected, including certified Teams phones and certified Teams Rooms on Android. Sign in failures may occur for both user accounts and room accounts. Additionally, users accessing Microsoft Teams on Android devices may be intermittently automatically signed out of Microsoft Teams. This issue is prevalent with devices running Intune Company Portal build 5882 and impacts devices from all original equipment manufacturers (OEMs).
Current status: We’re in the process of continuing our validations of the fix, specifically with the subset of affected users to whom it was initially deployed. We’re actively monitoring the situation to ensure that there are no adverse effects stemming from the fix among the users it has been released to. Our plan is to finalize these validations by our next scheduled update, at which point we should be able to offer a more definitive schedule for the broader deployment of the fix.
Scope of impact: This event may impact any users who attempt to use Microsoft Teams accounts on any Microsoft Teams certified Android devices, including certified Teams phones and certified Teams Rooms on Android.
Start time: Monday, June 19, 2023, at 7:00 AM UTC
Root cause: Intune Company Portal build 5882 contains an update for certified Android devices that is causing the devices to sign out of Microsoft Teams.
Next update by: Monday, October 30, 2023, at 10:00 PM UTC
