Title: Some reports may contain inaccurate metric data
User impact: Admins may have noticed the metrics for some reports between Aug 15th, 2023 and Sep 27th, 2023 were inaccurate.
More info: The following reports were affected:
-Group Activity Reports
-Mailbox Usage Reports
-Teams Team activity Reports
Final status: We’ve successfully processed the remaining backlogged data and confirmed that impact has been remediated.
Scope of impact: Impact was specific to users who were being serviced throughout the affected infrastructure.
Start time: Tuesday, August 15, 2023, at 12:00 AM UTC
End time: Wednesday, October 25, 2023, at 8:00 AM UTC
Root cause: A recent service update contained a code misconfiguration that was impacting the metric data for some reports.
Next steps:
– We will continue to monitor our service update validation process to ensure metric data for reports are correct to help prevent similar issues in the future.
This is the final update for the event.
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