Title: Users may be unable to restore deleted shared channels within all Microsoft Teams connection methods
User impact: Users may have been unable to restore deleted shared channels within all Microsoft Teams connection methods.
Final status: We’ve confirmed that reverting the offending change has successfully remediated the impact.
Scope of impact: Any user trying to restore deleted shared channels within any Microsoft Teams connection method may have been impacted.
Start time: Tuesday, October 17, 2023, at 12:00 AM UTC
End time: Saturday, October 28, 2023, at 4:30 PM UTC
Root cause: A recent change to a dependency service contained a code issue, introducing a regression which was resulting in impact.
Next steps:
– We’re reviewing the impacting change to understand why the code issue that impacted shared channel restoration wasn’t caught in our testing and validation cycles to prevent similar impact from reoccurring.
This is the final update for the event.
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