Some users can’t access ‘My Templates’ when composing new email messages in the Outlook desktop and web clients

Title: Some users can’t access ‘My Templates’ when composing new email messages in the Outlook desktop and web clients
User impact: Some users couldn’t access ‘My Templates’ when composing new email messages in the Outlook desktop and web clients.
More info: Impact occurred even though the ‘My Templates’ add-in was enabled.
Final status: We deployed a fix to the affected environments and validated with affected users that the impact was remediated.
Scope of impact: Some users attempting to use ‘My Templates’ when composing email messages in the Outlook desktop and web clients were affected.
Start time: Friday, September 29, 2023, at 12:32 AM UTC
End time: Sunday, November 5, 2023, at 11:59 PM UTC
Root cause: A set of feature updates intended to improve ‘My Templates’ functionality introduced an impacting code issue that was preventing some users from accessing ‘My Templates’ when composing new email messages in the Outlook desktop and web clients.
Next steps:
– We’re reviewing our feature update procedures to help find better methods of identifying codes issues prior to their implementation in the future.
This is the final update for the event.