Title: Admins may have been unable to see iOS hardware information in ‘Devices’ section of the Microsoft Intune admin center
User impact: Admins may have been unable to see iOS hardware info in the ‘Devices’ section of the Microsoft Intune admin center.
Final status: The deployment of the fix is complete and we’ve determined through service telemetry that this issue is resolved.
Scope of impact: Any admin who attempted to view hardware details for iOS devices from the Microsoft Intune admin center may have been impacted.
Start time: Monday, October 2, 2023, at 8:00 AM UTC
End time: Friday, December 22, 2023, at 6:06 PM UTC
Root cause: A recent service update to a portion of the Microsoft Intune service infrastructure implemented a new schema to establish if devices are Intune-managed. Our device consistency checkers that output hardware insights within the admin center were still referencing the old schema, causing a conflict and resulting in impact.
Next steps:
– We’re reviewing our validation and update procedures to detect and prevent issues like this prior to deployment in the future.
This is the final update for this event.
