Title: Some users may be unable to send or receive email messages and receive a Non-Delivery Report (NDR)
User impact: Users may be unable to send or receive email messages and receive a NDR with a 550 or 554 error code.
More info: This issue only occurs if either the sender or user who is receiving the message is utilizing a specific third-party anti-spam service. Senders receive the NDR which states that the message has been rejected due to a 550 or 554 error code and that their host IP address is listed on the third-party anti-spam service.
The error messages state “550 5.7.350 Remote server returned message detected as spam”, “554 5.7.1 Service unavailable; Client host [xxx.xxx.xxx.xxx] blocked”, or “550 5.7.1 This email was rejected because it violates our security policy.”
Current status: We’re working in conjunction with the third-party service to delist a number of the IP addresses which are blocked on the third-party’s anti-spam service. While this has successfully mitigated the issue for a majority of users, we’re developing a series of anti-spam system optimizations to further address the issue. We’ll share more details regarding the timeline for these optimizations once they become available.
Scope of impact: This issue may affect any user’s mail flow if the recipient is leveraging a specific third-party anti-spam service to filter email messages.
Next update by: Thursday, January 11, 2024, at 11:30 PM UTC
