Some admins may incorrectly see devices appearing offline in the Microsoft Teams admin center

Title: Some admins may incorrectly see devices appearing offline in the Microsoft Teams admin center
User impact: Admins may have incorrectly seen devices appearing offline in the Microsoft Teams admin center.
Final status: While we were in the process of comparing details from successful and failed device information requests, system monitoring indicated that the service had returned to normal health. We’ve confirmed that the issue is no longer occurring, and we’ll continue to monitor the service to ensure that the problem doesn’t happen again.
Scope of impact: Impact was specific to some admins who were served through the affected infrastructure.
Start time: Tuesday, January 16, 2024, at 11:30 AM UTC
End time: Tuesday, January 16, 2024, at 4:00 PM UTC
Root cause: Failures in the service responsible for collecting device information prevented some admins from seeing the correct device status in the Microsoft Teams admin center.
Next steps:
– We’re continuing our investigation into the service responsible for collecting device information to better understand the root cause and help prevent similar issues from occurring in the future.
This is the final update for the event.