Title: Users may appear to be unable to create new templated documents in SharePoint Online document libraries
User impact: Users may have appeared to be unable to create new templated documents in SharePoint Online document libraries.
More info: While we were focused on mitigation, users may have been able to navigate back to the SharePoint Online document library where they may have seen a new templated document.
Users who saw a prompt to enable pop-ups when they were attempting to create a new templated document in a SharePoint Online document library may have been able to bypass the issue by allowing these. However, they may have noticed that a blank page was opened in addition to the templated document.
Final status: We’ve confirmed with some affected users that our fix to address the underlying problem has fully remediated the issue.
Scope of impact: Any user who attempted to create new templated documents in SharePoint Online document libraries may have been affected.
Start time: Monday, November 20, 2023, at 12:00 PM UTC
End time: Tuesday, January 16, 2024, at 6:00 PM UTC
Root cause: A code change, meant to address a separate issue related to document creation, introduced a code issue within the flow utilized when creating documents from templates, which resulted in impact.
Next steps:
– We’re assessing our code change processes so we can better identify similar code issues during our testing and development cycles and avoid comparable issues in the future.
This is the final update for this event.
