Title: Users can’t turn on captions for Town hall events in the classic Microsoft Teams desktop client
User impact: Users can’t turn on captions for Town hall events in the classic Microsoft Teams desktop client.
More info: Specifically, when users click the Captions button to turn on live captions, nothing happens.
Users can switch to the new Microsoft Teams desktop client to avoid this issue.
Current status: We’ve developed a fix to target the previously identified code issue introduced in a previous update. We expect this fix to roll out next week and we’ll monitor the issue to ensure the impact resolves.
Scope of impact: Users on the classic Microsoft Teams desktop client who are attempting to turn on captions for Town hall events are impacted.
Start time: Thursday, November 30, 2023, at 10:40 PM UTC
Root cause: A previous update to the Microsoft Teams infrastructure introduced a code issue, leading to impact.
Next update by: Wednesday, January 31, 2024, at 2:00 AM UTC
