Title: Users may receive errors when editing or creating flows, and when using Copilot Q&A with the new cloud flows designer
User impact: Users received errors when editing or creating flows, and when using Copilot Q&A with the new cloud flows designer.
Final Status: Following our investigation we identified that a recent configuration change caused a portion of underlying service infrastructure responsible for the new cloud flows designer functionality to enter an unhealthy state. We applied configuration changes to the impacted service infrastructure and, following a period of monitoring, confirmed that user impact was remediated.
Incident Start Time: Friday, February 2, 2024, at 2:10 AM UTC
Incident End Time: Friday, February 2, 2024, at 4:50 AM UTC
Preliminary Root Cause: A recent configuration change caused a portion of underlying service infrastructure responsible for the new cloud flows designer functionality to enter an unhealthy state, resulting in impact.
Next Steps: We’re reviewing our configuration procedures to find ways to prevent this problem from happening again.
This is the final update on the incident.
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