Title: Users within the Europe region may have been unable to see Apps within the Microsoft365.com page
User impact: Users within the Europe region may have been unable to see Apps within the Microsoft365.com page.
More info: Users may have been able to see Apps after refreshing their Microsoft365.com page.
Final status: We’ve identified that a section of infrastructure, that facilitates access to the Office.com page, was performing below our acceptable performance thresholds, leading to impact with apps in the Microsoft365.com page. We’ve optimized performance parameters on the affected infrastructure and confirmed via monitoring service telemetry, that impact has been remediated.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure.
Start time: Friday, February 2, 2024, at 9:00 AM UTC
End time: Friday, February 2, 2024, at 10:15 AM UTC
Root cause: A section of infrastructure, that facilitates access to the Office.com page, was performing below acceptable performance thresholds, leading to impact with apps in the Microsoft365.com page.
Next steps:
– We’re analyzing performance data and trends on the affected infrastructure to help prevent this problem from happening again.
This is the final update for the event.
