Title: Some users may be intermittently unable to search for messages within Outlook on the web
User impact: Users may have been intermittently unable to search for messages within Outlook on the web.
More info: Affected users may have intermittently encountered an error message saying “Sorry, something went wrong. Please try again later.”
Final status: The targeted fix has finished deploying and we’ve monitored telemetry to confirm the impact is resolved.
Scope of impact: Some users searching within Outlook on the web may have been intermittently impacted.
Start time: Thursday, February 1, 2024, at 10:47 AM UTC
End time: Wednesday, February 7, 2024, at 12:25 AM UTC
Root cause: A latent configuration issue caused a subset of infrastructure that facilitates search functionality to intermittently perform below our managed service threshold during periods of planned service updates, which resulted in the impact.
Next steps:
– We’re investigating the underlying cause of the configuration issue to help prevent similar impact during periods of planned service updates in the future.
This is the final update for the event.
