Users’ SharePoint Online content search results may be missing or may disappear when pages load

Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load

User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: This issue specifically impacts items which were newly created or updated recently. Additionally, affected users’ recent News items in the News web part may be missing or disappear when pages load.

Current status: We’re continuing to monitor the re-indexing of impacted objects,
and users should continue to see relief as it progresses. In parallel, we’re investigating methods to expedite the indexing process to remediate this impact more rapidly.

Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.

Start time: Wednesday, January 24, 2024, at 5:21 PM UTC

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Thursday, February 15, 2024, at 7:30 PM UTC