Title: Users experience degraded audio quality in some Microsoft Teams calls in which any user is connecting using a Cloud PC
User impact: Users experience degraded audio quality in some Microsoft Teams calls in which any user is connecting using a Cloud PC.
More info: This issue specifically impacts one-on-one calls that are expanded to group calls in which any member of the call meets all the following conditions:
– At least one user is connecting to the call using a Cloud PC.
– At least one user is connecting using an integrated speaker as the output device and an external microphone as the input device.
Users can successfully bypass the issue using the following methods:
– Affected users can mute and then unmute themselves to clear the issue.
– Users can use the same audio device for both audio input and output to avoid the issue.
Final status: We’ve determined that this issue is a duplicate of another event. Please look for further updates in TM720183. This communication will expire in 72 hours.
This is the final update for the event.
