Users’ SharePoint Online content search results may be missing or may disappear when pages load

Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load

User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: Items in search driven results may appear to be out of date or incomplete. Items within the search index that may be impacted were created or updated prior to Monday, February 5, 2024. Any content added or modified after February 5, 2024, isn’t impacted. Source content isn’t impacted by this incident.

Current status: We’re continuing our efforts to optimize a process to identify impacted items and expedite their resolution. We’re initially testing this on a smaller scale, but we anticipate that this should be underway for all affected environments by Friday, March 8, 2024. While we expect resolution should be achieved in mid to late March, we’ll be able to provide a more precise timeline once the full list of impacted items has been identified.

Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.

Start time: Wednesday, January 24, 2024, at 5:21 PM UTC

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Friday, March 8, 2024, at 7:00 PM UTC