Some users can’t create new Microsoft OneNote notebooks in office.com and microsoft365.com

Title: Some users can’t create new Microsoft OneNote notebooks in office.com and microsoft365.com

User impact: Users couldn’t create new Microsoft OneNote notebooks in office.com and microsoft365.com.

More info: Users that had access to OneNote.com could have used this site to successfully create notebooks and bypass this issue during the period of impact.

Final status: We’ve completed the deployment of our code fix throughout the affected environments and confirmed that impact is resolved.

Scope of impact: Some users attempting to create new notebooks in office.com and microsoft365.com were impacted.

Start time: Friday, March 1, 2024, at 12:00 AM UTC

End time: Thursday, March 7, 2024, at 2:00 AM UTC

Root cause: A compatibility issue between back-end coding was preventing users from creating new notebooks in office.com and microsoft365.com.

Next steps:
– We’re continuing to look into the cause of the underlying compatibility issue to understand how to better prevent similar impact in the future.

This is the final update for the event.