Title: Some users may be unable to paste images into the body of email messages in Outlook on the web
User impact: Users may have been unable to paste images into the body of email messages in Outlook on the web.
More info: Some affected users reported that they may have been able to bypass impact by using the CTRL + V keyboard shortcut to paste images into the body of email messages in Outlook on the web.
Final status: The fix including the missing code has finished deploying and we’ve confirmed after monitoring telemetry that impact has been remediated.
Scope of impact: Users serviced by the affected infrastructure who attempted to paste images into the main body of email messages may have been impacted.
Start time: Wednesday, February 21, 2024, at 1:00 AM UTC
End time: Thursday, March 7, 2024, at 8:00 PM UTC
Root cause: A recent standard service change was missing an expected portion of code, leading to impact.
Next steps:
– We’re reviewing the impacting service change to understand how the portion of code
wasn’t included with this change and why this wasn’t identified in our pre-deployment processes so we can prevent similar issues from occurring in the future.
This is the final update for the event.
