Users’ SharePoint Online content search results may be missing or may disappear when pages load

Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load

User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: Items in search driven results may appear to be out of date or incomplete. Items within the search index that may be impacted were created or updated prior to Monday, February 5, 2024. Any content added or modified after February 5, 2024, isn’t impacted. Source content isn’t impacted by this incident.

Current status: We’re continuing to make manual adjustments for known impacted users to correct the search index discrepancy and remediate the impact. Some users will experience impact remediation as these changes are applied. In parallel, we’re compiling a list of affected items across the system and will correct them in bulk starting Thursday, March 14, 2024. Additional updates will be provided on the timeline of the bulk repair by our next update.

Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.

Start time: Wednesday, January 24, 2024, at 5:21 PM UTC

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Wednesday, March 13, 2024, at 6:00 PM UTC