Title: Users may be unable to play migrated Stream videos in Microsoft Stream
User impact: Users may be unable to play migrated Stream videos in Microsoft Stream.
More info: Users attempting to play impacted Stream videos will encounter the error message: “This browser or app can’t play the video. Something might be outdated or not supported. Try again using a different browser or app.”
Current status: We’ve been able to accelerate the secondary repair step of the fix in many cases. While the overall fix is still in the process of propagating to all environments, we’ve successfully repaired the majority of impacted video files. As the fix continues to roll out, we expect that nearly all of the files will be repaired before the target date of Friday, March 15.
Scope of impact: Any user may be unable to play migrated Stream videos in Microsoft Stream.
Start time: Saturday, February 10, 2024, at 2:00 AM UTC
Preliminary root cause: A recent feature update, intended to enhance the reliability and stability of our service, contained a code regression that prevented migrated Stream videos from playing as expected during the outlined window of impact.
Next update by: Tuesday, March 12, 2024, at 11:30 PM UTC
