Title: Users may be unable to access SharePoint Online
User impact: Users may be unable to access SharePoint Online.
More info: As a means to avoid the issue while we resolve the problem, some users have had success changing their DNS address server configuration settings to 8.8.8.8. This can be completed by performing the following steps on a per-user level:
1 – From the Windows Start menu, proceed to “View network connections.”
2 – Identify the network connection you’re using, right click and select “Properties.”
3 – Uncheck Internet Protocol Version 6 (TCP/IPv6).
4 – Highlight Internet Protocol Version 4 and select “Properties”.
5 – Select “Use the following DNS server addresses”.
6 – Under “Preferred DNS server” input “8.8.8.8”.
7 – Press the “OK” button.
Current status: We’ve identified that a recent service change to upgrade Azure Domain Name System (DNS) compatibility resulted in impact. To remediate this issue, we’re reverting the offending change and we’re monitoring the service to ensure this action successfully resolves the problem. Once available, we’ll provide a resolution timeline.
Scope of impact: Users attempting to access SharePoint Online may be impacted.
Start time: Thursday, March 7, 2024, at 4:00 PM UTC
Root cause: A recent service change to upgrade Azure Domain Name System (DNS) compatibility resulted in impact.
Next update by: Friday, March 15, 2024, at 8:00 PM UTC
