Title: Some users may see a stale profile or unknown user for federated users in external chats and calls in Microsoft Teams
User impact: Users may see a stale profile or unknown user for federated users in external chats and calls in Microsoft Teams.
More info: Impacted users may see the issue occurring for federated users in chats, calls, channels, and any other service feature that shows federated users. Impact occurs in all Microsoft Teams clients.
Current status: We’re continuing to correct the issue that the fix encountered. We anticipate it will be corrected and the fix will be deployed to our internal testing environment for further validation by our next scheduled communication update, after which we’ll assess a possible timeline for deploying the fix to the affected environment.
Scope of impact: Some users interacting with federated users from any Microsoft Teams client may be impacted.
Start time: Wednesday, December 6, 2023, at 11:00 AM UTC
Root cause: An imbalance of service load on a portion of infrastructure responsible for populating federated users’ data and information in Microsoft Teams that’s resulting in impact.
Next update by: Tuesday, March 26, 2024, at 10:00 PM UTC
