Users’ SharePoint Online content search results may be missing or may disappear when pages load

Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load

User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: Items in search driven results may appear to be out of date or incomplete. Items within the search index that may be impacted were created or updated prior to Monday, February 5, 2024. Any content added or modified after February 5, 2024, isn’t impacted. Source content isn’t impacted by this incident.

Current status: We’re initiating the process to repair the list of affected items which we’ve identified, and once complete, we’ll gather a second list to target any remaining items. During this time, users may notice above average processing times for bulk updates as our service processes the repair. We anticipate that the first phase of this two-step repair plan may complete by Monday, April 8, 2024, and we’ll provide an estimate for the repair of the remaining items once available.

Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.

Start time: Wednesday, January 24, 2024, at 5:21 PM UTC

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Monday, April 8, 2024, at 6:00 PM UTC