Title: Some users may seen a 500 error and be unable to access the Microsoft Forms service
User impact: Users may have seen a 500 error and been unable to access Microsoft Forms.
Final status: Our review of telemetry indicates that impact began at the same time as a service update was applied. We’ve reverted this update and confirmed this has resolved this impact this issue via service telemetry.
Scope of impact: Any user serviced through the impacted infrastructure may have been impacted.
Start time: Wednesday, April 3, 2024, at 7:51 PM UTC
End time: Wednesday, April 3, 2024, at 8:55 PM UTC
Root cause: A recent service update contains an error, resulting in impact.
Next steps:
– We’re continuing our review of the impacting update to better identify and prevent similar issues in the future.
This is the final update for the event.
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