Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load
User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.
More info: Items in search driven results may appear to be out of date or incomplete. Items within the search index that may be impacted were created or updated prior to Monday, February 5, 2024. Any content added or modified after February 5, 2024, isn’t impacted. Source content isn’t impacted by this incident.
Current status: We anticipate that the first phase of our repair plan should complete in 11 days, after which we expect an additional 7 days of testing to ensure all items are repaired. Phase two of the repair plan is being validated in our testing environment. We’re reviewing our options to initiate the second phase of the repair prior to the completion of the first phase to expedite full impact remediation, and we’ll provide more clarification on whether this is possible when available.
Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.
Start time: Wednesday, January 24, 2024, at 5:21 PM UTC
Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.
Next update by: Friday, April 12, 2024, at 9:00 PM UTC
Posted inUncategorized