External users may be unable to join shared channels using the new Microsoft Teams desktop and web clients

Title: External users may be unable to join shared channels using the new Microsoft Teams desktop and web clients

User impact: External users may be unable to join shared channels using the new Microsoft Teams desktop and web clients.

More info: Affected external users may see the following error: “You don’t have access to this channel.”

Current status: We’re continuing to await confirmation from some affected users to verify that impact has been successfully remediated.

Scope of impact: Any external user attempting to access shared channels using the new Microsoft Teams desktop and web clients may be affected.

Start time: Thursday, February 8, 2024, at 12:00 AM UTC

Root cause: A recent service update to the Microsoft Teams service infrastructure is resulting in the impact.

Next update by: Thursday, April 11, 2024, at 6:30 AM UTC

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