Title: Users may be intermittently unable to access SharePoint Online sites
User impact: Users may be intermittently unable to access SharePoint Online sites.
More info: Affected users may also be intermittently unable to access or edit SharePoint Online list items and start workflows in SharePoint Online in the modern experience for lists and libraries. Affected users see an access denied error or a “Sorry, you don’t have access” message. As the issue is intermittent in nature, retries may be successful.
Current status: We’ve determined the responsible service build update contained a code change issue that intermittently impacts users accessing sites, accessing or editing list items, and starting workflows in SharePoint Online in the modern experience for lists and libraries. Our telemetry indicates the SharePoint Online service is healthy after we’ve finished deploying an older, healthy service build to the affected environment. We’ve also received initial reports from users that the impact is remediated. Users who still see impact may need to refresh the page twice in an existing browser session or open the page in a new browser session and then refresh the page once, which should resolve the issue. We’re continuing to monitor telemetry and awaiting additional confirmation from affected users to ensure the impact is resolved.
Scope of impact: The problem may intermittently impact any user attempting to access sites, access or edit list items, or start workflows in SharePoint Online in the modern experience for lists and libraries.
Start time: Wednesday, April 3, 2024, at 8:35 PM UTC
Root cause: A recent service build update contains a code change issue that intermittently impacts users accessing sites, accessing or editing list items, and starting workflows in SharePoint Online in the modern experience for lists and libraries.
Next update by: Thursday, April 11, 2024, at 8:00 PM UTC
