Users may be unable to install Workplace Join on recently enrolled iOS devices from Microsoft Intune

Title: Users may be unable to install Workplace Join on recently enrolled iOS devices from Microsoft Intune

User impact: Users may have been unable to install Workplace Join on recently enrolled iOS devices from Microsoft Intune.

More info: Users without Workplace Join on their iOS devices may have been unable to access company resources.

Final status: We’ve completed our operation to revert the change leading to impact, and we’ve monitored our service health telemetry to confirm that impact is remediated.

Scope of impact: Some users attempting to install Workplace Join on recently enrolled iOS devices from Microsoft Intune may have been impacted.

Start time: Tuesday, April 23, 2024, at 9:00 PM UTC

End time: Wednesday, April 24, 2024, at 10:25 PM UTC

Root cause: A recent configuration change to an authentication component within Microsoft Intune infrastructure introduced a code error that prevented users from installing Workplace Join on recently enrolled iOS devices from Microsoft Intune, leading to impact.

Next steps:
– We’re reviewing our Microsoft Intune infrastructure configuration change procedures pertaining to the authentication components responsible for facilitating app installation to prevent similar impact in future updates.

This is the final update for the event.