Title: Users’ push notifications fail approximately five percent of the time for any Exchange Online connection method
User impact: Users’ push notifications fail approximately five percent of the time for any Exchange Online connection method.
More info: Most push notification failures are occurring on Outlook for iOS devices.
Current status: We’ve identified that a recent service update intended to modernize various aspects of the Exchange Online service introduced a code regression that’s producing the small number of push notifications failures. We’re reverting the change to resolve the issue, and that process is expected to have completed and remediated the impact by our next scheduled update.
Scope of impact: This issue may be impacting any user and impacting push notifications.
Start time: Wednesday, April 24, 2024, at 12:00 AM UTC
Root cause: A recent service update intended to modernize various aspects of the Exchange Online service introduced a code regression that’s producing the small number of push notifications failures and causing the impact.
Next update by: Monday, April 29, 2024, at 11:00 PM UTC
