The Microsoft 365 Copilot is revolutionizing the support team’s operations, boosting productivity and efficiency. By harnessing its advanced features, the team can streamline workflows, offer quicker and more precise customer support, and elevate the overall customer experience. Through innovative use of M365 Copilot, the team ensures top-tier support in the dynamic digital landscape.
Michael Morales, a Principal Escalation Engineer for Copilot, focuses on enhancing customer support experiences and collaborating with engineering teams. He shared a favorite prompt where he organizes Monday meetings in a simplified view, saving time and aiding in better preparation.
Allison Sweet, a Senior Technical Advisor, collaborates closely with the Copilot support leadership team. She highlighted a prompt for summarizing specific speakers and topics in meetings, aiding in note consolidation for business review meetings.
For a fun twist, a prompt was shared to analyze recent interactions and determine a Star Wars character representation for work style, abilities, flaws, friend group, and even a rival. This creative exercise adds a unique touch to team dynamics and personal insights.
To save prompts for later use, users can follow simple steps on Microsoft365.com/chat, enhancing efficiency and convenience in utilizing Copilot’s capabilities.
The CSS Modern Work Supportability Team, including Amber Plumb, Michael Morales, and Allison Sweet, focuses on delivering innovative self-help solutions and support programs to maximize value from Microsoft 365 subscriptions, ensuring a seamless support experience for customers.
