Frontline workers are essential to every organization, from keeping warehouses stocked to serving customers. They face work-related stress, and better technology is a top request to help them work efficiently. Microsoft has developed innovative solutions to support frontline workers in three key areas:
1. **Increase efficiency with AI**: By using AI, frontline workers can easily access the information they need without wasting time searching through documents or asking managers.
2. **Drive engagement**: To help frontline workers feel connected to the organization and their colleagues, Microsoft offers a unified platform for easy collaboration.
3. **Secure any device**: Microsoft provides tools to keep data secure regardless of the worker profile, device type, or organization size.
One of Microsoft’s latest innovations is Copilot, a powerful tool that uses AI to provide in-the-moment answers. This tool has been widely adopted by Fortune 500 companies and has received positive feedback from frontline workers who want to leverage AI to access information quickly.
An example of how these innovations are benefiting organizations is seen with Amey, a leading provider of engineering solutions in the UK. By using SharePoint agents, Amey employees can quickly access critical information about health and safety policies via a simple chat on their mobile devices.
Microsoft also offers features like Copilot
